Respect, understanding, trust, responsibility, growth all these words mean different things in different cultures. People from one culture may be acting respectful, but the interpretation of another person is disrespectful. When people feel dis-respected they have to act to save face. A great Global Project Manager knows dis-respect is a root cause for meaningless conflict, and preempts negative with a positive attitude. The leader uses vision to bind diverse stakeholders to a common goal. For example: Some of us might eat spaghetti with a fork and spoon, some of us might eat ramen with chopsticks but for this project we are going to join hands and get it done together. As a team we need to invent our own shared understanding of how to communicate. For example how quickly to respond to emails or requests for information. This is best done by communication.

Shareholder management is a concept that simply says that the owners of the company are the number one metric. The president of the company makes authoritative decisions like a Military leader and controls the resources to maximize profits for the owners of the company or the Shareholders. The concept is simply maximize profits for the Shareholders.

Why do we use “Stakeholder Management” on Global Projects? Why not just follow the simple commands of the leader above us? Stakeholder Management utilizes the concept of Salience. Salience is relative importance based on context. Stakeholder Management is complex and it has the goal of Maximizing value. Stakeholder Management assumes that we can align the organizations Business Values and the End Customers values. How we do that is by understanding where both dimensions will be in the end. The team creates a complex quality matrix that traces the process of creating value back to the origin.

In Global Project Management the Customer is King. The project manager facilitates complex matrix management by getting the different cross boundary people together. Face to face is recognized as the best way, but of course we can utilize technology and modern cloud computing to approximate as a virtual meeting. The Global Project Manager fosters innovation by getting disparate specialists to recognize the links in the chain. The Global Project Manager helps the team to build the network.

The team needs to recognize that the next person in the the process is the Customer @Saladis. The process or network customer has the responsibility to clearly communicate what are their metrics for success. The process or network “vendor” has the responsibility to confirm that they understand. The team members are simultaneously transacting as vendor-customer. Sometimes they need to be merciless egotistical bosses that demand the correct grade and quality. At the same time they need to be entrepreneurial capitalists that engineer value to fulfill their customers orders efficiently. How do we do this?

Clarify Requirements

Manage Expectations

Continuously Improve

In Part I we looked at Social Networking, In Part II is an evaluation of  current visualizations.  The point has been made that we can use the enormous visual bandwidth to think.  Part III is going to add some more evaluations of current Visualizations and Conclude with an example of how we can use existing open tools to gather and visualize data for our projects.

Evaulations of Current Visualization Technology

First we all know there is no escape to Death and Taxes, so where does the US taxpayer money go?  If you don’t know than glance at the US Budget 2009. Or how about a real time map of US Stimulus Spending.

A 3 dimensional visualization of semantic language is the “Visual Thesaurus” .   This Thesaurus is novel because it allows us to locate words that are related in terms of closeness in 3-d, we can browse and explore them in a very intuitive fashion.  There are many other proprietary solutions  Tableau Software is very interesting.  It has the ability to combine data from many different sources for example spreadsheets and databases, the output is very nice.  You can publish interactive visualizations to the web.  This software shows great promise for the enterprise user due to the powerful combination.  You can download a free trial.

Adobe Flex is a development tool that enables developers to create clean Spring Graphs that are interactive.  There is also a JavaScript Visualization tool kit that can produce some Radial Graphs, Tree Maps, Hyperbolic Trees and Space Trees.   The visiual human project is a kind of spooky way to view a person.

The ubiquitous of visualization now is incredible we all know google earth, micosoft live earth, but how about NASA World Wind an incredible view of our solar system.  You can view the Mars Exploration images.

Musically, If you have an account with last.fm you can use this tool LastGraph to generate personal graph of your personal music history.

Some more links to Academic Reseaech on these concepts Online library of information visualization environments. Multi-V Hierarchical Clustering Explorer

One of my personal favorite places to spelunk around visually on the net is in The New York Times Visualization Lab.   A personal Favorite is The Ebb and Flow of Movies: Box Office Receipts 1986 -2008.  Be prepared to devote some time to this one to be able to understand the simplicity and the beauty of such a visualization of data.  This is a fabulous way to explore information.Glen B Allerman discusses the uselfulness of visualizing complex data at Hearding Cats.   The beauty of it is; the intuitive grasp of the big picture with the ability to drill into the granularity without having to stop and think.  Some of the software behind NYT is IBM.  IBM Many Eyes is open for uploading datasets and sharing.  IBM Many Eyes is deceptively powerful.

EPIC systems has a very nice Trend Compass which is an interactive charting tool that can model the results as they change with a movie time line.  Gapminder exploits this to very nice effect, a very famous presentation at TED by Hans Rosling in 2006 exploited this type of data visualization motion.

Challenge to Project Managers

The problem is why with all of these beautiful ways to communicate do we still draw little pictures on napkins to manage our people on projects.

PMBOK Fourth Edition Power Interest Grid

This is a simple Visualization of Stakeholder Influence over time I created in Google docs in about 20 minutes to expand this static graph. Play with it change the colors and the size and add a Trail to G by clicking on it. Can you imagine using a static graph again?

There are a few places to go for inspiration.  Twitter has an open API or Application Programming Interface.  We are begining to see some interesting uses from the data sets. Malina will analyze your twitter messages.  This is an example of this Open Social Network Analysis.

There is some connection between Stakeholders.  Lets just say people.  My question is since we can’t measure motivation directly how can we manage motivation?  Especially, on distributed teams?

Social Network Analysis of Twitter User Easy to spot Network Nodes

The reason we want to measure this as Project Managers is Motivation.  I was particularly inspired by Kailash Awati and his vast knowledge and his ability to stimulate positive dialogs, one post in particular Managing participant motivation in knowledge management projects . The subject is Motivation.  If we can locate the Connectors “the people who link us up with the world … people with a special gift for bringing the world together” we activate them as Salesmen.  If we can locate these connectors on our projects, we can also have a way to gauge interest.  We can also reduce the Complexity of Communication Channels on our projects to a discreet manageable set.

To restate from Part I This is related to recent information how Google cancels an incubation project.    The New York Times interview of  Jeff Hueber “When evaluating nascent projects, Google takes a hard look at interest – and in these cases, the interest simply wasn’t there… They were not especially popular with customers; they had difficulty attracting Google employees to develop them.”

How can we do this?  I haven’t done it yet, but I am planning to do it.  I will use Google Forms, to create a form asking stakeholders to choose from a list of people that they know working on the project.  From that point I will mash it up using perhaps Javascript or IBM Many Eyes there are many open options to securely and easily create this communication managment artifact.

Conclusion

Success is related to connections;  the critical core connections, the quality of those connections and the interest of the ideas of those connections.  If we can focus our management efforts on people who can connect and spread good information we can be more successful.  By using existing Visualization Technology on our Projects we can exploit the Enourmous bandwidth for Visualizing Peoples Influence on our Project.  The goals are to identify the Connectors, reduce the Communication Complexity, Measure the Interest and Motivate People.

Lets Visualize Peoples Influence on Projects by Robert Higgins is licensed under a Creative Commons Attribution-Share Alike 3.0 United States License.
Based on a work at blog.eastasiaportal.com.

Ryoan-ji or ” The Temple of the Peaceful Dragon” is on the north-western edge of Kyoto. When we walk into Ryoan-ji temple grounds, we can feel peace because it is nestled in the trees and mountains. We can stroll along the 600 year old paths beneath cherry trees next to tranquil ponds and fragrant gardens.

When we enter the tea house there is a special type of Japanese Dry Rock  Garden pronounced “karesansui”.

Ryoanji Dry Rock Garden

We can view rocks emanating from sand waves. We can ponder the emptiness and the spaces between the rocks.

We also learn there are 15 rocks. What makes this somewhat special is that we cannot view all 15 rocks at once.

All of us; who have seen this garden, want to see all the rocks.

Legend has it from the proper perspective the enlightened master may view all the rocks.

We can view this as a metaphor for good Project Management Communications.

People can see parts of a project very clearly. Different people can see different parts. Good Projects identify the people involved, and their perspective in relationship to success. People are important for a happy satisfying project.  To foster creativity; an essential ingredient for new ideas, people have to have expression channels. People, may never see the other rocks.  Different people will need to know the nature of the other rocks and conversely they need to be able to express the fine grain detail of the rocks they can perceive.

Good skills involve understanding the layout of the garden, where the best position is to see all the rocks in the garden. Communicating with people means understanding not only what they know but what they don’t know or cannot see. Good skills also involve knowing the nature of the information.  By “nature of the information”, I mean that what to say, when to say, how to say and if to say is essential.

So our job as Project Managers or Masters of our Gardens is to become enlightened and to express the nature of the rocks that are impossible to be seen by others in the proper place and time. We can visualize that The Master Japanese gardeners designed these special places as lessons to let us contemplate knowing and not knowing.

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Photographs of Ryoan-ji dry rock garden by Frantisek Staud

Positional photographs of Ryoan-ji dry rock garden.

Article by Robert Higgins